Managing Orders & Fulfillment
View orders, update item statuses, and process refunds.
Order Management
The Orders list
Open Orders in the sidebar. The columns are Order (with its date), Customer, Artwork, Total (with the fee) and Status. Click anywhere on a row to open the order.
An order's page
The order page shows everything known about the sale:
- The pieces: each piece with your commission, the artist's share, whether and when the artist was paid, and its fulfilment status and tracking
- Where the money went: a breakdown from Buyer paid down to Kept by you, including the artists' shares, the processing fee, shipping and any refund
- Timeline: what happened and when
- Buyer: their contact details, how many orders they have placed, their lifetime spend, and Open their record, which goes to their page under Collectors
- Shipped to, Payment (the payment method and reference) and any Note from the buyer
Commission is always worked out on the artwork price only, never on shipping.
Updating Item Status
Each piece in an order has its own status, carrier and tracking number. Change them on the piece and click Update.
Refunds
To issue a refund, open the order and, under Actions, click Process Full Refund. Refunds are processed through the original payment provider (Stripe or PayPal).
Orders brought over from a previous shop are read-only
If your account had sales history brought in from a shop you used before, those orders are marked Brought over from your previous shop. They are a record, so there is no refund button and no status form, and opening one never emails the buyer or the artist. The money for those sales did not pass through Art Show Hub, so it cannot be refunded from here; use the system that took the payment.