Sending Password Resets for Team Members
How admins can trigger a password reset email for any team member.
Admin-Initiated Password Resets
If a team member is locked out of their account or needs a password reset, you can send them a reset link directly from the admin dashboard.
How to Send a Password Reset
- Go to Settings → Team
- Find the team member in the list
- Click the actions menu (three dots) next to their name
- Select "Send Password Reset"
- A reset email is sent to the member's registered email address
What the Member Receives
The team member receives an email with a secure, time-limited link. Clicking the link takes them to a page where they can set a new password. The link expires after a set period for security.
Tip: If the member does not receive the email, ask them to check their spam folder. You can also resend the reset from the same menu.
Note: Only Owners and Admins can send password resets for other team members. Curators and Artists cannot access this feature.