Sending Password Resets for Team Members
How admins can trigger a password reset email for any team member.
Admin-Initiated Password Resets
If a team member is locked out of their account or needs a password reset, you can send them a reset link directly from the admin dashboard.
How to Send a Password Reset
- Go to Settings → Users (this tab used to be called Team)
- Under Current Users, pick the tab they are on (Your team, Artists or Collectors) and find them, using the search if you need to
- Click the key button on their row (hover over it and it reads "Send password reset email")
- Confirm. A reset email is sent to their registered email address
If the person has never chosen a password, they do not need you to do this: see People Who Have Never Chosen a Password.
What the Member Receives
The team member receives an email with a secure, time-limited link. Clicking the link takes them to a page where they can set a new password. The link expires after a set period for security.
Tip: If the member does not receive the email, ask them to check their spam folder. You can also resend the reset from the same menu.
Note: Only Owners and Admins can send password resets for other team members. Curators and Artists cannot access this feature.