Help Center Troubleshooting Images Not Uploading — What to Check
Troubleshooting

Images Not Uploading — What to Check

Troubleshoot image upload failures related to format, size, permissions, and server configuration.

Troubleshooting Image Uploads

If images are failing to upload, work through this checklist to identify the issue.

Check the File Format

Art Show Hub accepts JPEG, PNG, and WebP formats only. Other formats (TIFF, BMP, SVG, HEIC) are not supported. Convert your image to one of the accepted formats before uploading.

Check the File Size

Each plan has a maximum upload size. If your file exceeds the limit, you'll see an error message. Reduce the file size by:

  • Resizing the image dimensions (2000x2000 pixels is usually sufficient)
  • Saving as JPEG with 85% quality
  • Using an image compression tool

Browser Issues

  • Try a different browser (Chrome, Firefox, Edge)
  • Clear your browser cache and try again
  • Disable browser extensions that might interfere with file uploads

Server-Side Issues (Self-Hosted)

If you are running a self-hosted installation, check:

  • The GD library or Imagick PHP extension is installed and enabled
  • The upload_max_filesize and post_max_size PHP settings are large enough
  • The storage directory has correct write permissions
Still stuck? Contact support with the exact error message, the file you are trying to upload (format and size), and the browser you are using.